Give with Confidence

As a member of the Fundraising Standards Board (FRSB), St Mungo's Broadway has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity, enabling you to give with confidence.

We hope that our membership will build trust and confidence in charitable giving and, ultimately, encourage more people to provide vital support for homeless people.

Our Fundraising Promise to You:

We are committed to high standards
We are honest and open
We are clear
We are respectful
We are fair and reasonable
We are accountable

Should you have any concerns about the way we fundraise, we have a robust complaints process.  We encourage you to get in touch with your feedback.  And, if you are unsatisfied with the way we handle your concerns, you can also contact the independent regulator, the FRSB.

To make a complaint, please call 020 8600 3000 or email us our Donor Relations Team.